Frequently Asked Questions

Frequently Asked Questions About Storage

U-Store is dedicated to providing you the best self storage experience possible. Before you move anything into a storage unit you may have some questions about the whole process or just general questions about storage. U-Store is here to help you with all your storage questions, feel free to call any of our storage facilities and a representative will be happy to answer all your questions. Or see if our FAQ page has the answers to your questions.

  • What storage unit sizes are available?

    U-Store offers sizes from 3x4 Lockers (about the size of a small closet) to 20x20 (400 sq. ft.-as big as a standard two-car garage) so it's easy to pick a size that works for you.

    • Can I come and view the facility and various storage spaces? Do I need an appointment?

      We welcome all visits and would gladly show you our facilities.

      • What if, I need more space after I move in?

        All U-Store representatives are experienced storage counselors and will be happy to help you select the correct space for your needs. If after renting and you decide to either increase or decrease sizes, or change units, we will transfer you free of charge.

        • What must I bring with me when I rent a space?

          You will need a government issued photograph identification with a signature on it, such as your driver's license, and a phone number where we can reach you if needed. You will also need to either bring a padlock for your unit or you can purchase a lock at our store. You will be required to sign a Rental Agreement which spells out many of the items discussed here. Our staff will take all the time necessary to review and explain the agreement with you.

          • When can I access my unit?

            You can get to your unit seven days a week, 365 days a year typically from 6:00 a.m. to 9:00 p.m. at most locations.

            • What are U-Store's office hours?

              Our office is open and staffed typically from 9:00 a.m. - 6:00 p.m. Monday through Saturday. Some locations are open on Sunday as well. Customers have access to their units 365 days a year, 6:00 a.m. - 9:00 p.m. at most locations.

              • Does anyone else have access to my unit?

                No, unless YOU choose to give someone else access and the key to your lock

                • How does the access-gate system work?

                  You are given a unique personal code. Entering this code into the front keypad opens the main gate. Once you are done in the unit, entering the code into the exit gate keypad opens the gate so you can exit the facility.

                  • Does U-Store provide a lock for the storage space?

                    No, however you'll find a complete selection of locks for sale in our store if you do not bring your own.

                    • Is there free parking for customers?

                      Yes, parking while you are loading or unloading is always free.

                      • Is there anything I need to do to prepare my unit before I move my belongings into it?

                        No, your unit will be clean and ready for you on the day you move in.

                        • How should I pack my storage unit to make it easy to get to my items?

                          There are some simple strategies that can really help - like putting the things you'll want to get to easily in the front of the unit. It also helps to label boxes clearly and place them so the label shows and always leave a clear walkway in the center so you can get to all parts of your unit.

                          • Are there any items I can't store?

                            Common sense and state laws determine what may be stored. You alone control access to your storage space. Items you should never store include, but are not limited to, live animals, perishables, liquids, explosives, flammables, paint and cleaners. Remember to always drain fuel from gasoline engines before storing. Throw away anything that could possibly cause a fire. Do not store food or any item that could attract rodents or pests. You are also not allowed to store yourself- your unit cannot be used as an apartment or place to stay.

                            • How do I rent a unit?

                              Simply select the location most convenient for you, and choose the size unit you want. (Using the search and information tools on our website makes it easy.) Then reserve your space on-line or call the location directly.

                              • Is there a minimum or maximum length of time I can store things?

                                Our minimum contract is for one month. Your contract then runs month to month automatically self-renewing every month. There is no limit on how long you can rent your space.

                                • Is there a security deposit?

                                  No. There is no security deposit on a storage unit.

                                  • How much do I have to pay initially to move in?

                                    Typically you pay for the days left in the month when you begin renting plus a one-time administrative fee of $20. But, please check for any internet specials that may be better.

                                    • What about insurance?

                                      We suggest you get insurance for peace of mind, just as you normally would for your house or business possessions. We have information available in our offices about inexpensive self-storage renters insurance that is offered by third party insurance companies. Also, check your homeowners or renters insurance policy. Many policies cover your goods while in storage-but not all.

                                      • Do you accept credit cards?

                                        Yes. We accept Visa, MasterCard, and American Express.

                                        • Do I have to start renting at the beginning of a month?

                                          No. You may start renting on any day of the month. You'll be charged for the days remaining in that month. After that, you pay on or before the first of each month.

                                          • Does your facility accommodate large moving trucks and tractor-trailers?

                                            Most of our facilities can handle even the largest tractor-trailers.

                                            • What is a Resident manager?

                                              Resident managers are folks who don't just work at U-Store - they actually live here. That makes our customers even more comfortable storing with us -- because to our resident managers our facilities aren't just great places to work - it's their home.

                                              • How safe is U-Store?

                                                Our properties are enclosed by fences. Each tenant is given a unique Gate Access Code that is known only by the tenant and authorized users of that unit. If a tenant feels the Gate Access Code has been comprised, we will issue a new access code. Some of our locations offer individually alarmed units and all have surveillance cameras.

                                                • Do you sell boxes and packing supplies?

                                                  Yes. We offer a variety of boxes and moving supplies to meet all your packing needs. The quality of the cardboard boxes is excellent and they will last a long time. We have mirror boxes for pictures, etc. as well as wardrobe boxes equipped with a hanger bar for your clothing needs.

                                                  • When is my rent due?

                                                    Your rent is due on or before the first of each month.

                                                    • Will I receive a monthly invoice?

                                                      Our customers simply pay monthly the way they would for an apartment. If you would like to receive a reminder, we can certainly accommodate by sending a monthly email.

                                                      • When do you apply a late charge?

                                                        A late charge is assessed if payment is not made when due. Please contact your site for details. To avoid any late charge or fees, you can arrange to set-up automatic billing to your credit card where the rent will be charged on the first day of the month.


1621 North Kent Street Suite 812

Arlington, VA 22209

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*Informational only in Spanish, official page is in English